An Omaha couple says they’ve been left in limbo after paying thousands of dollars for home siding work that never materialized. Despite months of waiting and repeated promises from the contractor, the couple claims they’re still owed a full refund — and they’re not alone.
Contract Signed, But No Work Began
Homeowners Paul and Barbara Vankat say they signed a contract with Aspen Contracting in September 2023 to have new siding installed on their home. The agreement included a $4,000 down payment, with the expectation that work would begin shortly thereafter.
However, after several months of limited communication and missed installation dates, the Vankats requested a refund — which they say was agreed to in writing back in February 2024. But as of June, they still haven’t received a cent back.
Key Details:
- The Vankats paid $4,000 upfront for siding work in September 2023.
- No work was started despite several scheduled dates.
- Aspen Contracting acknowledged the refund but hasn’t issued payment.
- The company claims internal delays and is working through “a backlog of refunds.”
- The Nebraska Attorney General’s Office has received multiple complaints against Aspen.
Company Responds: Delays, Not Denials
When contacted by the media, Aspen Contracting confirmed that it still intends to refund the Vankats, but blamed internal process delays and a high volume of refund requests. A spokesperson said the company is working through each case and “has not refused any refunds.”
However, the Vankats are not reassured. “It’s been months and we’ve heard every excuse in the book,” said Barbara Vankat. “We just want our money back and to move on.”
Attorney General’s Office Notified
The Nebraska Attorney General’s Consumer Affairs Office confirmed it has received seven complaints about Aspen Contracting, including issues involving contract fulfillment and refund processing.
Consumers are encouraged to file formal complaints and document all interactions with contractors in cases where disputes arise.
Conclusion
While Aspen Contracting maintains that all customers will be refunded, the Vankats and others remain frustrated and out thousands of dollars. The case underscores the importance of vetting contractors, documenting agreements, and knowing your rights as a homeowner — especially when large sums of money are involved.
